Quality & Standards

Quality Policy

We design; manufacture and supply pipe support and pipe suspension equipment to meet the requirements and specifications of our global customers in harmony with our company’s Mission & Vision.

Our objectives are measured using the following Key Performance Indicators:

  • Customer Satisfaction
  • Supplier Assessment
  • Delivery Performance
  • Quality Performance

We also strive to understand and meet evolving customer expectations as well as statutory and regulatory requirements through innovation, empowerment and teamwork in order to achieve customer satisfaction.

An important strategy in attaining this is our Quality Management System that complies with ISO 9001: 2008. We enhance its effectiveness through a culture of continuous improvement to increase performance levels and add value.

Recognizing that it is our people who drive the quality system, Binder Group provides ongoing education & training in quality disciplines to all employees.

This total commitment to quality is the shared responsibility of all Binder Group personnel. This commitment ensures continuous improvement in quality of Binder Group product and management systems to meet present and future customer needs.    


Mr P.W. Bennett
MANAGING DIRECTOR
BINDER GROUP
              
13 May 2008